Q:	How do I save a pre-formatted email?
Q:	How do I quickly set up a group of email addresses in GroupWise?
Q:	How do I change my default view in GroupWise 6?
Q:	How do I attach a file to an email in GroupWise?
Q:	How do I customize my toolbar in GroupWise?
Q:	What is filtering in GroupWise?
Q:	How do I save an email that I'm creating to work on at a later time?
Q:	How do I setup an automatic reply in to anyone who sends me an email, to alert them that I'm that I'm out of the office?
Q:	How can I ensure that I set up the rule correctly?
Q:	How do I enable or disable a rule?
Q:	How can I deactivate the vacation rule in my email?
Q:	What happens when I delete an email message in GroupWise?
Q:	How do I automatically spell check my email messages in GroupWise prior to sending them?
Q:	What are some keyboard shortcuts in GroupWise?
Q:	How do I create new folders under my cabinet in GroupWise?
Q:	How do I add more columns in GroupWise?
Q:	How do I save my GroupWise emails forever?
Q:	What do I do if I receive an email containing an attachment that I believe is a virus?
Q:	How do I use the "send to" command?
Q:	Have you ever wanted to pre-specify a time for an email to be sent while you are on vacation or out of the office?
Q:	How do I forward my Adelphi email to another account?
Q:	How can I group spam messages to go to one folder?
Q: Are you running out of disk space? Can't stop your browser from loading an out-of-date page or an image? Does your browser take too long to close? Q: How do I increase or decrease the text size in Internet Explorer? Q: How do I save my Internet Explorer favorites onto my H-Drive? Excel Q: Did you know you can wrap text in Excel? Q: Have you ever had an Excel document that you wanted to view or print on a specific number of pages? Did you ever need to print out an Excel document with fewer pages, making it easier to use? Q: How do I protect confidential data in Excel? Q: I have an Excel spreadsheet with column headings. I need a way to scroll down the rows, but still see the column headings. How can I do this? Word Q: How do I create templates in Word with preview images? Q: How can I quickly change the format of a word in Microsoft Word? Q: How do I know if my Microsoft Office & MAC Documents are compatible? Q: How do I create a password to open or modify a Microsoft Word file? Q: How do I work on two separate sections of a document at the same time? Q: How do I make my icons larger in MS Word? Q: How to add a Hyperlink in MS office documents? Q: What if you are working on a MS Word document and you need to insert a trademark, fraction or copyright symbol? Q: Have you ever received a Word document that contains dozens of font styles and sizes, and then been asked to make it consistent? Or you've put together a long document from smaller documents that other people have worked on? Or just accidentally wound up with too many different formats in the same document? Q: Have you ever been concerned with the layout of your MS Word document, when occasionally you'll want to keep a letter or résumé on a single page or compress other data into a prescribed space? PowerPoint Q: Have your ever wanted to save paper without printing 20 or more slide-by-slide Power Point Presentation?
Q:	What is a Panther account?
Q:	Where can I obtain a Panther account application form?
Q:	How will I know when my Panther account has been created?
Q:	I have a Panther account but cannot remember my password?
Q:	My Panther account does not have a public_html folder which is what my professor said I need to create my website, what should I do?
Q: How can I retrieve my voicemail messages when I'm off campus? Q: How do I Give, Keep, and Discard a Voicemail Message? Q: How do I access my student voicemail? Q: How do I access my employee voicemail? Q: How do I place a long-distance phone call using my PIN?
Q:	Where can I find step by step instructions for setting up my computer to access the AU wireless network?
Q:	Where can I obtain the network key to access the wireless network?
Q:	What type of network authentication does the Adelphi University wireless network use and what is the data encryption type?
Q:	I have an Apple will I still be able to connect to the wireless network?
Q:	I have tried to set up the wireless network on my computer and can’t get it to work. Is there anyone I can contact?
Q:	When setting up the wireless network, I am asked to enter a WEP. What is a WEP?
Q:	What are the system requirements for connecting to the wireless network?
Q:	I have successfully set up wireless exactly as the instructions state and the network icon at the bottom right of my screen says connected but when I try to load up a web site, it still says "The page cannot be displayed". What am I doing wrong?
Q:	Do I have to be an Adelphi University student, alumnus, or employee to access the wireless network?
Q:	I have an assignment I need to print out and it’s located on my laptop.  Can I print to the printers in the computer lab through wireless?
Q:	I am trying to use wireless in my dorm room but it doesn’t seem to work. Is there something that I’m doing wrong?
Q:	My connection just stopped working all of a sudden and I don’t know why. What can I do to regain wireless access
Q:	I am Adelphi Alumni, can I access the wireless network?

1. Press Ctrl + ESC to bring up the Task Bar.
2. Press Alt + M.

Use this when you need to get back to your desktop in a hurry.

Q: How do I configure Windows XP to show all files?
A: Hidden files and folders will appear dimmed or not visible to indicate that they are not typical items. Usually, hidden files are program or system files that should not be deleted or changed. To display files that are hidden follow the steps below:

1. Double-click on My Computer. On the Tools menu, click Folder Options.
2. On the View tab, uncheck Hide file extensions for known file types and Hide protected operating system files.
3. Then, under the Hidden files folder, click Show hidden files and folders.
4. If you see a warning message, click Yes.
5. Click Apply, then click Ok.

Q: Would you like an easier way to access the programs that you use frequently?
A: Add a Quick Launch toolbar in Windows XP.
By default, Windows XP does not show the Quick Launch toolbar. To enable it:

1. Right click on an open area of the toolbar.
2. Select Toolbars.
3. Select Quick Launch.
4. Add the programs that you use most often. 

Q: How do I keep my desktop area clean?
A: If you're a computer pack rat, chances are your Windows desktop is littered with unused or old shortcuts. You can clean up your desktop by using the Desktop Cleanup Wizard or by arranging your icons in a more organized fashion.

Using the Desktop Cleanup Wizard (Windows XP only):

1. Right-click on your desktop.
2. Select Arrange Icons By/Run Desktop Cleanup Wizard.
3. The first screen of the Wizard will pop up. Click Next.
4. Check the boxes of the shortcuts that you no longer want on the desktop.
5. The unwanted icons will then be put in the Unused Desktop Shortcuts folder. You can restore the icons later if you need them.

Q: How can I rearrange my desktop icons into Folders?
A:

1. Right-click on the desktop.
2. Go to New> Folder.
3. Type a name a name for the folder and press enter on your keyboard.
4. Click and drag your icons into the appropriate folders.

Q: The icons on my desktop are very small. How can I make them larger?
A: Wouldn't you like to make the icons bigger so that you don't strain your eyes? Here is what you do: 

1. Right click on the desktop and choose Properties.
2. Select the Appearance tab and click the Advanced button.
3. Under Item pick Icon from the drop-down list.
4. Under Size, use the arrow keys to make the icons bigger or smaller. (You can also type in a number.)
5. Click Apply to make the changes. Repeat the procedure of you still don't like the way that the icons look.

You'll also notice Font and Size. This is where you can change those settings. However, a font that is too large may overlap onto another icon.

You can also change the spacing of the icons.

1. Under Item select Icon Spacing (horizontal) or Icon Spacing (vertical).
2. Choose a number that is slightly bigger than your icon size and it will automatically adjust the space.

Q: How do I create a shortcut on my desktop?
A:

1. Go to the Start menu.
2. Go to Programs.
3. Locate the program on the Start menu.
4. Right click on the Program and go to Send to>Click on Desktop (create shortcut).

Your new shortcut will now appear on your desktop.

Q: How do I use the "Show Desktop" feature in Windows?
A: Have you ever needed to locate a file or program from your desktop when you had several windows open, but did not want to minimize each window individually? The Show Desktop feature allows you to minimize or restore all open programs so that you can easily view your desktop. To use this feature, click Show Desktop on the Quick launch toolbar on the right-side of the taskbar.

This will minimize all open windows so you can view your desktop.

Q: What is a thumbs.DB and how can I remove it?
A: Have you ever been looking for a file on your pc and you keep seeing Thumbs.DB but you're not sure what this file is or where it came from? You delete the file and it reappears the next time you reboot. 

When viewing a folder with the Thumbnail view, Windows XP creates a Thumbs.DB file. This is a cache of the current pictures in that directory.

If you want to turn this feature off and save a little disk space, here is what you should do:

1. Right click on Start and left click Explore.
2. Go to Tools, then folder options, then View.
3. In the first section under Files and Folders check Do not cache thumbnails.

Now you can search for the Thumbs.DB files on your computer and remove them. Once you reboot, the files are no longer created.

Q: What is the Windows Logo Key on my keyboard for?
A: The Windows logo key on your keyboard does more than just open the Start menu. Hitting the key once opens the Start menu, but if you hold down the Windows logo key and hit:

D - minimizes the open windows (Hitting it again reopens all the windows.)
E - opens Windows Explorer
F - opens the File Search window
R - opens the Run window
U - opens the Utility Manager

Q: How do I set a default printer?
A: Your computer prints to your default printer each time you select Print from the File menu or click on the Print icon.

You can set another printer as your default printer.

1. Go to the Start/Control Panel and double-click on Printers and Faxes.
2. Right click on the desired printer and select Set as Default Printer. A check mark will appear next to the printer icon.

Q: How do I change my default printer?
A: To change your default printer:

1. Click Start, Settings, and then select Printers.
2. Right click the printer you want to use as the default printer.
3. Click Set as Default Printer. A check mark will appear next to the printer icon which has been selected as your default printer. 

Q: How do I cancel a print job?
A: To cancel a print job, follow the steps below:

1. Left click on the Start Icon of your desktop
2. Select Settings, then Printers and Faxes.
3. A window will appear listing all of your printers. Choose the printer that you sent the print job to by double clicking it.
   The job that you would like to cancel should be displayed. Right click on the document and then click Cancel.

Q. How do I scan my PC for viruses?
A: It is very important to scan your computer regularly to ensure that you do not have viruses. Viruses are dangerous and can use all available memory, bring the system to a halt or even transmit themselves across networks.

1. Click Start, which is located in the lower left corner of your screen.
2. Select Programs. On the Programs menu, select Symantec Client Security.
3. You will be then given the option to scan your 3 1⁄2 floppy or your computer. Choose My Computer.
4. Left click on Scan.
5. Select the drive you would like scanned, example – C drive. Left click the box next to the drive until a check appears.
6. Click Scan.

Q. How do I change the Novell username when trying to log into my PC?
A: Most computers on campus have Novell client installed. This is to protect your computer from possible intrusion. It prevents anyone from signing onto your PC and making unwanted changes. If someone else logs into your computer with their log-in information, they may change the context.  To change this back to your information, follow the listed steps below:

1. Move your mouse to the username text box. Delete the username that appears and replace it with your username.
2. Then hit the tab button on your keyboard and type your password.
3. Next click on the Advanced button and change the context to your building.
   This can be done in two ways. The first is to click on the down arrow and see if the context is listed. The other way is to click on the context button. On the right hand side of the context box and select your building from the list. Then press OK.
4. Now you can press OK to log into the PC.

Q: How do I copy an active window or screen contents?
A: To copy an active window or screen contents for view at a later time, please follows the steps below: 

1. Press ALT+ Print Screen to copy an active window.
2. To copy the entire screen as it appears on your monitor, press Print Screen.
3. To paste and print this image:
   • open Microsoft Word
   • position your cursor where you want to paste the image
   • go to Edit command on the menu
   • click on the Paste option.

Once you have done this the page you wish to be copied will appear in the word document. You can then print it or save it.

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Q: How do I save a pre-formatted email?
A:

1. Create a new item and go to file>new message.
2. Compose your message and then format it.
3. Click on File>Save View.
4. Type a file name and then type the view name.
5. Click Save.
   Note: You cannot use this function in eCampus or when accessing GroupWise from another computer. It only works with campus computers that have GroupWise installed on them. 

Q: How do I quickly set up a group of email addresses in GroupWise?
A:

1. Put a semi-colon at the end of the email address.
2. Highlight the list and copy and paste the list into the ":to:" area of the new message.
3. All of your recipients should now be listed in the address area.

Q: How do I change my default view in GroupWise 6?
A: Are you having difficulties viewing images or text in your emails? The solution may be setting your default view to HTML.

1. Click Tools and then Options.
2. Double click Environment and then click the Views tab
3. Under Default Compose View, change from Plain Text to HTML.
4. Under Default Read View, change from Plain Text to HTML.

Q: How do I attach a file to an email in GroupWise?
A: Have you ever had a file that you needed to send to someone? In GroupWise you simply attach a file to your email.

1. Write your email message.
2. Click Attach > browse. Search the directory for the file(s) you want to send.
3. Click Add and then OK.
4. Repeat the process if you want to add more than one file.
5. Click Send.

To remove an attached file, right-click the attachment >Delete.

Moving or deleting the file after you've attached it to an email does not affect its delivery. It will still be received.

Q: How do I customize my toolbar in GroupWise?
A: You can user the toolbar to access many features and options found in GroupWise. The toolbar is context-sensitive, and changes depending on what view you are in. Each toolbar provides the options you need in that location.

1. Right-click the toolbar > click Customize Toolbar.
2. Click the Show tab.
3. Click how you want the toolbar to display.
4. To remove or show the display settings drop-down list, deselect or select the Show Display Settings Drop-Down List check box.
5. To show the buttons that are most useful for the selected item, select Show Item Context Toolbar.
6. To show the buttons that are most useful for the selected folder, select Show Folder Context Toolbar.
7. Click the Customize tab.
8. To add a button, click a category from the Categories list box >.
9. Click a button in the Controls box >. Click Add Button.
   Categories are menu titles in the main window. The buttons in the Controls box correspond to features found under the menu title. For example, the buttons for the file category are actions under the File menu (opening views, printing, saving, and so on).
10. To remove a button, drag it off the toolbar.
11. To change the order of a button on a toolbar, drag it to where you want it to   display.
12. To add space between buttons, drag one button away from the other button.
13. To remove space between buttons, drag one button toward another button.
14. Click OK.

Q: What is filtering in GroupWise?
A: Basic Filtering
If your mailbox contains many items, you might have a difficult time finding just one of them. Filtering lets you display items according to specific criteria. For example, a filter can display only items that have a certain word in the subject. You can also use a filter to hide items that you want to get out of your way.

Filtering doesn't actually move or delete items; it displays certain items based on the criteria you specify. When you clear the filter, all the items reappear. Filters you create affect all folders.

The quick Filter field on the toolbar lets you filter your folders. The quick filter displays only the information that matches your filter criteria and hides the rest.

The basic Filter dialog box lets you filter on the following information: From, To, CC, Subject, Message, and Category. If you want to filter on additional fields, click Advanced Filter.

Q: How do I save an email that I’m creating to work on at a later time?
A: To save an unfinished item:

1. From the item view, click File > Save Draft.
2. Click the folder you want to save the item to > click OK.

The draft message is placed in the folder you selected in Step 2. The default folder for unfinished messages is the Work In Progress Folder.

Q: How do I setup an automatic reply in to anyone who sends me an email, to alert them that I'm that I'm out of the office?
A: Faculty & staff using desktop client to access GroupWise:

1. Open GroupWise email client by double clicking the GroupWise icon on your desktop.
2. In the top toolbar go to Tools > Rules and choose New.
3. Type a name in the Rule Name field (e.g., "Vacation rule").
4. Under When event is header, choose New Item from the dropdown menu.
5. Next to And items are, select Received. Make sure no other item source is selected.
6. Do not make any selections under Item types.
7. Under Then actions are, click Add Action to access the dropdown menu, > choose Reply.8.    
8. The Reply dialog box is displayed, showing Reply to Sender selected. If you want your reply to include the sender's original message, select Include message received from sender. Click OK.9.    
9. Type a subject line and message in the appropriate fields, for example:
   Subject: On Vacation
   Message: I will be away from April 2 to April 9. I will reply to your message when I return.
10. Click OK >  Save. Verify that the rule has a check mark next to it, indicating that it is enabled, >click Close.

Please do not send an email to yourself to test the rule. You will get a loop error sending you multiple messages. The best suggestion is to have a colleague or co worker send you an email message and see if he or she gets the vacation response.

Students, faculty & staff using eCampus to access GroupWise:

1. Log in to eCampus with your user name and password.
2. Click the Email tab.
3. Select Options at the top right.
4. When the Options window opens, click the Rules tab on top.
5. After Type choose Vacation > click Create.
6. Enter a name for your rule (e.g., "Vacation rule").
7. Enter the subject and your message. For example:
   Subject: On Vacation
   Message: I will be away from April 2 to April 9. I will reply to your message when I return.
8. When you are finished Click Save
9. Verify that the rule has a check mark next to it, indicating that it is enabled, click > Close.

Q: How can I ensure that I set up the rule correctly?
A: You should test your rule to ensure it works and that you don't lose any mail unintentionally. Try sending yourself a test message from another email address (using the word BULK at the beginning of the subject line) to make sure it appears in your Bulk folder: When you create your test email, GroupWise should automatically put the email in the Bulk folder.

Q: How do I enable or disable a rule?
A: To enable or disable a rule:
A rule must be enabled before it can be triggered. When a rule is enabled it is marked with a check. When you disable a rule, the rule cannot be triggered. However, the rule is still listed in the Rules dialog box so you can enable the rule when you need it again.

1. Click Tools > Rules.
2. Click the rule you want to enable or disable.
3. Click Enable or Disable.

An enabled rule has a check mark in the box

Q: How can I deactivate the vacation rule in my email?
A: Faculty & staff using desktop client to access GroupWise:

1. Open GroupWise email.
2. Go to Tools then Rules.
3. Uncheck the box next to your vacation rule > click Close.
4. Your vacation rule will now be turned off. The next time you’re going on vacation, simply go to Rules, click on the vacation rule name, choose Edit and update your message, then enable the rule again. 

Students, faculty & staff using eCampus to access GroupWise:

1. Log in to eCampus with your user name and password.
2. Click the Email tab.
3. Select Options at the top right.
4. When the Options window opens, click the Rules tab on top.
5. Uncheck the box next to your vacation rule > click Save.
6. When you get see the "Rules activate status saved" message, click Close.
7. Your vacation rule will now be turned off. The next time you’re going on vacation, simply go to Rules, click on the vacation rule name, edit your message, Save and then enable the rule again.

Q: What happens when I delete an email message in GroupWise?
A: When you delete email messages, they go directly into the trash bin. Trash is automatically emptied 180 days after you delete it. To manually manage it, or to set a shorter time, follow the steps listed below. Please keep in mind that emptying the trash removes items in the Trash from the system.

1. Click Tools > Options.
2. Double-click Environment > click the Cleanup Tab.
3. Click the Automatic After button in the Empty Trash group box then specify the number of days between automatic deletions.
4. Click OK. 

Q: How do I automatically spell check my email messages in GroupWise prior to sending them?
A: To automatically spell-check your message

1. Click Tools > Options > double-click Environment.
2. Click Check Spelling Before Send > OK.

Q: What are some keyboard shortcuts in GroupWise?
A: You can use a number of shortcut keys in GroupWise that can save time when you perform various operations. The table below lists some of these keystrokes, what they do, and the context in which they work.

Keystroke	Action	Where it Works
Ctrl+A	Select all items; selects all text	Item List, text
Ctrl+B	Bold text	In text
Ctrl+C	Copy selected text	In text
Ctrl+F	Open the Find dialog box	Main Window, Calendar, item, dialog box
Ctrl+G	Go to today’s date	Calendar
Ctrl+I	Italicize text	In text
Ctrl+L	Attach a file to a message	In a new item
Ctrl+M	Open a new mail message	Main Window, Calendar, item, dialog box
Ctrl+N	Normal text	In text
Ctrl+O	Open the selected message	Item List
Ctrl+P	Open the Print dialog box	Main Window, item
Ctrl+Q	Turn the QuickViewer on and off	Main Window, Calendar
Ctrl+R	Mark the selected item unread	Item List
Ctrl+S	Save a draft in the Work in Progress folder	In an item
Ctrl+U	Underline text	In text
Ctrl+V	Paste selected text	In text
Ctrl+X	Cut selected text	In text
Ctrl+Z	Undo the last action	In text
Ctrl+Enter	Open the selected item	Item List
Ctrl+Del	Delete an item	In an item
Ctrl+F1	Open the Spell Checker	In an item
Ctrl+Shift+A	Open a new appointment.	Main Window, Calendar, item, dialog box
Ctrl+Shift+D	Open a new document reference.	Main Window, Calendar, item, dialog box
Ctrl+Shift+T	Open a new task.	Main Window, Calendar, item, dialog box
Ctrl+Shift+R	Open a new reminder note.	Main Window, Calendar, item, dialog box
Ctrl+Shift+P	Open a new phone message.	Main Window, Calendar, item, dialog box

Q: How do I create new folders under my cabinet in GroupWise?
A: To create a folder

1. Click the Folder List, then click File > New > Folder.
2. To create a folder that only you can access, make sure Personal Folder is selected. Click Next.
   To create a folder that others can access, click Shared Folder > click Next.
3. Type the name and description for the new folder.4.   
4. Click Up, Down, Right, or Left to position the folder where you want it in the Folder List. Click Next.
5. If you are creating a personal folder, specify the display settings for the folder.
6. If you are creating a personal folder, click Finish. Skip the rest of the steps.
   If you are creating a shared folder, click Next. Go to the next step.
7. In the Name box, start typing the name of a user.
8. When the user's name appears in the box, click Add User to move the user into the Share List.
9. Click the user's name in the Share List.
10. Select the access options you want for the user.
11. Repeat Steps 7-10 for each user you want to share the folder with.
12. Click Next.
13. Specify the display settings for the folder.
14. When you're done, click Finish.

Q: How do I add more columns in GroupWise?
A: By default, GroupWise has several possible column headings that it does not display. You can choose to add any of these column headings and their contents by following the steps below:

1. Right click on any column in your inbox.
2. Left click on More Columns.
3. Choose the column you would like to appear in your inbox from the available columns list on the left.
4. Then click Add. It will then appear on the right side under Selected Columns.
5. Click OK.

Q: How do I save my GroupWise emails forever?
A: In order to keep your email messages forever you must setup an archive. To setup an archive please do the following:

To specify where archived items are stored:

1. Click Tools > Options.
2. Double-click Environment. Click the File Location tab.
3. Specify the location of your archive directory in the Archive Directory text box. (H:\archive\)
4. Click OK.

To archive an item:
Right-click the item, then select Move to Archive.

To see archived items:
In the Main Window, click File > Open Archive.

To automatically archive items in your Mailbox:

1. Click Tools > Options.
2. Double-click Environment. Click the Cleanup tab.
3. Select Auto-Archive After for the item type you want.
4. Specify the number of days after the item is delivered or completed that you want it to be archived.
5. Click OK.

To remove a file from an archive:

1. Click File > Open Archive.
2. Click the item you want to remove> Actions > Move to Archive.
3. Click File > Open Archive to close the archive and return to the Main Window.

Unarchived messages are returned to the folder from which they were archived. If the folder has been deleted, GroupWise will create a new folder.

Q: What do I do if I receive an email containing an attachment that I believe is a virus?
A: If you receive a suspicious email with an attachment and believe it is spam or a virus, DO NOT open the attachment. Simply delete the email or forward it to blacklistme@adelphi.edu. Additionally, the best way to detect and avoid viruses is by practicing due diligences. Shutting your office computer down at the end of the day is the best thing you can do, as we update antivirus software with each log in.

Q: How do I use the "send to" command?
A: To use the send to command to send an attachment via GroupWise, follow the steps below:

1. Locate the document you wish you send via GroupWise
2. Right click on the document
3. Once you see the drop down menu, click on Send To command
4. After clicking on the Send To command, choose GroupWise Recipient
5. Once you have selected a GroupWise recipient the Mail To box will appear along with the document
6. Type in the recipient’s address and the message, then select Send if the document is already open.

The way to send the document by email as an attachment is to save all changes to the document

1. Click on the File command
2. Then, Send to: Mail Recipient as attachment.
3. Finally, type in the recipient’s address and your message.
4. Click the Send command.

Q: Have you ever wanted to pre-specify a time for an email to be sent while you are on vacation or out of the office?
A: To delay the delivery of one item:

1. Create the message
2. Click File > Properties.
3. Under the send options, check the Delay Delivery box and in the text box, specify how many days later you want the item delivered.

1. Start GroupWise
2. Right-click the Cabinet icon to display a drop down menu
3. Select New Folder
4. Click the Next button.
5. In the Name: text entry box, enter: Bulk. The name you enter here is important to remember for when you set up the filter rule later.
6. Click the Next button.
7. Click the Finish button to create the folder.

You should now see the main GroupWise window. If the plus symbol (+) appears next to the Cabinet icon, click the plus symbol once to expand the cabinet and display folders in it. You should see a Bulk folder in the folder list.

Once you have created the Bulk Folder:

1. Go to Tools > Rules. A new window appears.
2. Click the "New" button to display the New Rule window.
3. In the Rule name: text box, enter a name for the rule, e.g. SPAM, VIRUS, PHISHING: mail filtering. Under the Item Types: menu, single-click the box next to the Mail label.
4. Click the Define Conditions button.
5. Select Subject from the menu.
6. Select the Begins with item from the second button.
7. In the text entry box, enter BULK
8. Click the OK button to return to the New Rule screen.
9. Click the Add Action button and select the Move to Folder menu option.
10. Unless you can already see the Bulk folder, click the plus symbol beside the Cabinet icon to display the Bulk folder.
11. Single-click the box to the left of the Bulk folder icon.
12. Click the Move button to approve the changes and return to the New Rule window, which should look similar to the following now:
13. Click the Save button to save this newly defined rule.
14. Click the Close button to close the Rules window.

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Q: What is a Panther account?
A: his Unix-based system is used for creating and maintaining personal web pages, and also provides file storage. It is mainly used by students who are taking Computer Science courses.

Q: Where can I obtain a Panther account application form?
A:Panther account applications are available from Customer Services at the Information Commons Help Desk on the second floor of Swirbul Library. You can also download the form, as well as user information, online at http://infotech.adelphi.edu/services/panther.php. Account request forms require a written signature and must be returned to Customer Services.

Q: How will I know when my Panther account has been created?
A: Once your Panther account has been created or your password has been reset, you will receive an email in your GroupWise inbox at your adelphi.edu address. You may also visit Customer Services at the Information Commons on the second floor of Swirbul Library.

Q: I have a Panther account but cannot remember my password?
A: Your Panther account username and password is the same as your universal Adelphi username and password—the information that you enter when you access eCampus.

Q: My Panther account does not have a public_html folder which is what my professor said I need to create my website, what should I do?
A: If your Panther account does not contain a public_html folder, contact Customer Services on the second floor of Swirbul library or at ext. 3340.

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Q: Where can I find step by step instructions for setting up my computer to access the AU wireless network?
A: OITR has created a manual with step by step instructions.

Q: Where can I obtain the network key to access the wireless network?
A: Before you connect, you must contact Customer Services and provide a valid Adelphi ID. Upon verification, Customer Services will give you instructions as well as the network access key for the Adelphi wireless system. Customer Services is located on the 2^nd floor of Swirbul Library ext. 3340.

Q: What type of network authentication does the Adelphi University wireless network use and what is the data encryption type?
A: The type of network authentication Adelphi University wireless network uses is "Open" and the data encryption type is "WEP".

Q: I have an Apple will I still be able to connect to the wireless network?
A: Yes. To connect, click on the little "Apple” located at the top left of your computer screen and go to System Preferences - Network- highlight Airport.  Where it says "by default join" choose "Preferred Network" instead.  Click on the "+" radio button and add AU (Adelphi University) to the list.  The network password and encryption type is same as for PC mentioned above.

Q: I have tried to set up the wireless network on my computer and can't get it to work. Is there anyone I can contact?
A: You may bring your laptop to the Customer Services office located on the second floor of Swirbul Library or call ext. 3340.

Q: When setting up the wireless network, I am asked to enter a WEP. What is a WEP?
A: WEP stands for Wired Equivalent Privacy.  It is a security protocol that is used for wireless networks.

Q: What are the system requirements for connecting to the wireless network?
A: Your device must be equipped with a Wi-Fi card (802.11b) and capable of 128-bit WEP encryption.

Q: I have successfully set up wireless exactly as the instructions state and the network icon at the bottom right of my screen says connected but when I try to load up a web site, it still says "The page cannot be displayed". What am I doing wrong?
A: There are several reasons why this might be happening.

• Another default program is managing your wireless connection.  These programs vary depending on the laptop so procedures will vary.
• You may have viruses or spy wares installed on your pc without your notice.  These programs have the ability to disrupt your connection.

Customer Services, located on the 2^nd floor of Swirbul Library, will provide you with a CD to scan for and remove viruses/spy ware upon request and walk you through any problems that you encounter during wireless setup.

Q: Do I have to be an Adelphi University student, alumnus, or employee to access the wireless network?
A: Yes. Once you complete the wireless setup and try to load a web site.  You will be directed to a login screen where you must enter your Universal username and password.  This is the same login you use to access eCampus.

Q:  I have an assignment I need to print out and it’s located on my laptop. Can I print to the printers in the computer lab through wireless?
A: Currently you cannot print from the wireless network; however, you may email the file as an attachment or store on a removable storage device and access the file via one of the computers in the computer lab.

Q: I am trying to use wireless in my dorm room but it doesn’t seem to work. Is there something that I’m doing wrong?
A: The wireless connection is not guaranteed in your dorm room but is readily available in the lounge areas, to view the indoor and outdoor wireless location maps, click here.

Q: My connection just stopped working all of a sudden and I don’t know why. What can I do to regain wireless access?
A: If you use any type of file sharing program, there is a good chance that your connection will be disabled. This is an automatic reaction from the network to fend of possible viruses. To find out more information about your connection being disabled, contact customer service at ext. 3340.

Q: I am Adelphi Alumni, can I access the wireless network?
A: In order to access the wireless network as Adelphi alumni you must register with the Alumni Relations located in Levermore Hall.