1. Ask your professor which services they are using for the course and that the professor has made the course available to students online.
2. Make sure your registration for that course number and section are confirmed with the registrar.
3. If the above have been confirmed, asked your professor to contact Customer Services on your behalf (see question below).
   

Q: How do I get a registered student listed in my Moodle or Blackboard account?
A:

1. Registered students should automatically show up in your online course management system. If not, ask the student to confirm with the Registrar that he/she is registered for your specific course/section.
2. If the above has been confirmed, call Customer Services at x3340.
3. Give the student’s full name.
4. Give the full course number and the name of the class.
5. A work order will be generated and the information should be updated within a few hours.
   
   Notes:
   For additional student Moodle help, go to: Student Moodle Guide.
   For faculty guides to Moodle, visit the FCPE's Moodle Support site.

Q: How do I change my password for Blackboard?
A:

1. Go to the My Adelphi tab in Blackboard.
2. Under Tools click on the Personal Information link.
3. Under the Personal Information heading, click Reset your Universal Password.
4. The Create or Reset Password form will appear in the window. Fill in all the information and click Submit.

Q: How do I change my email address in Blackboard?
A:

1. Go to the My Adelphi tab in Blackboard.
2. Under Tools click on the Personal Information link.
3. Under the Personal Information heading, click on the Edit Personal Information.
4. In the email address box, enter the email address you want to use.
5. At the bottom of the form, make sure to click Submit to save your changes.

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1. Go to ecampus.adelphi.edu and click on Login to eCampus.
2. Log in with your username and password on the left under Account Tools.
3. If you don’t know your username or password you can look that up by clicking on the Look Up Username or Reset Password links.
4. Once you are logged in, click on the Email tab in the top navigation.
5. Now you can click through to your mailbox for either Gmail or GroupWise.
   
   Note: Additional tips are available on the manuals page.

Q: I don't know how to use my new Adelphi Gmail account. Where can I get help?
A: Check out our Gmail for AU FAQ section for answers to your Adelphi-specific questions about the new system, such as logging in through eCampus and information about switching from GroupWise.

We also have a Gmail Resources & Help page where you can find quick links to topics in the Google's Help Center, as well as our own PDF instructions on how to Forward your mail from GroupWise and import Contacts and Calendars.

Q: How do I save a pre-formatted email?
A:

1. Using your GroupWise desktop client, create a new item by going to File > New message.
2. Compose your message and then format it.
3. Click on File > Save View.
4. Type a file name with the extension .view and click OK. Then type the View name when prompted.
5. Click Save.
   Note: You cannot use this function in eCampus or when accessing GroupWise from another computer. It only works with campus computers that have GroupWise installed on them. 

Q: How do I quickly set up a group of email addresses in GroupWise?
A:

1. Put a semi-colon at the end of each email address.
2. Highlight the list and copy and paste the list into the ":to:" area of the new message.
3. All of your recipients should now be listed in the address area for this particular message.

Q: How do I change my default view in GroupWise?
A: Are you having difficulties viewing images or text in your emails? The solution may be setting your default view to HTML.

1. Click Tools and then Options.
2. Double click Environment and then click the Views tab
3. Under Default Compose View, change from Plain Text to HTML.
4. Under Default Read View, change from Plain Text to HTML.

Q: How do I attach a file to an email in GroupWise?
A:

1. Write your email message.
2. Click the paperclip icon in the message toolbar, or go to File > Attachments > Attach File
3. Search your computer folders for the file(s) you want to send.
4. Click once on the file you want to add to highlight it and hit OK.
5. Repeat the process if you want to add more than one file.
6. Click Send.

To remove an attached file, right-click the attachment > Delete.

Moving or deleting the file on your computer after you've attached it to an email does not affect its delivery. It will still be received.

Q: How do I customize my toolbar in GroupWise?
A: You can use the toolbar to access many features and options found in GroupWise. The toolbar is context-sensitive, and changes depending on what view you are in. Each toolbar provides the options you need in that location.

1. Right-click the "toolbar" (i.e.., the row that has your address book and New mail icons) and select Customize Toolbar.
2. Click the Show tab if it is not already displayed.
3. Click on different choices for how you want the toolbar to display.
4. To remove or show the display settings drop-down list, deselect or select the Show Display Settings Drop-Down List check box.
5. To show the buttons that are most useful for the selected item, select Show Item Context Toolbar.
6. To show the buttons that are most useful for the selected folder, select Show Folder Context Toolbar.
7. Click the Customize tab.
8. To add a button, click a category from the Categories list box.
9. Click a button in the Controls box, then click Add Button.
   Categories are menu titles in the main window. The buttons in the Controls box correspond to features found under the menu title. For example, the buttons for the file category are actions under the File menu (opening views, printing, saving, and so on).
10. To remove a button, drag it off the toolbar (while you are still in the Customize Toolbar mode).
11. To change the order of a button on a toolbar, drag it to where you want it to display.
12. To add space between buttons, drag one button away from the other button.
13. To remove space between buttons, drag one button toward another button.
14. When you are done customizing, click OK.

Q: What is filtering in GroupWise?
A: If your mailbox contains many items, you might have a difficult time finding just one of them. Filtering lets you display items according to specific criteria. For example, a filter can display only items that have a certain word in the subject. You can also use a filter to hide items that you want to get out of your way.

Filtering doesn't actually move or delete items; it displays certain items based on the criteria you specify. When you clear the filter, all your items reappear. Filters you create affect all folders.

The quick Filter field on the toolbar lets you filter your folders to display only the information that matches your filter criteria and hides the rest.

The basic filter dialog box lets you filter on the following information: From, To, CC, Subject, Message, and Category. If you want to filter on additional fields, click Advanced Filter.

Q: How do I save an email that I’m creating to work on at a later time?
A: To save an unfinished item:

1. From the item view, click File > Save Draft.
2. Select the folder you want to save the item to, then click OK.

The draft message is placed in the folder you selected in Step 2. The default folder for unfinished messages is the Work in Progress folder.

Q: How do I set up an automatic reply to anyone who sends me an email, to alert them that I'm that I'm out of the office?
A:
Faculty & staff using their desktop client to access GroupWise:

1. Open the GroupWise email client by double clicking the GroupWise icon on your desktop.
2. In the top toolbar go to Tools > Rules and choose New.
3. Type a name in the Rule Name field (e.g., "Vacation rule").
4. Under When event is header, choose New Item from the dropdown menu.
5. Next to And items are, select Received. Make sure no other item source is selected.
6. Do not make any selections under Item types.
7. Under Then actions are, click Add Action to access the drop-down menu, and choose Reply.
8. The Reply dialog box is displayed, showing Reply to Sender selected. If you want your reply to include the sender's original message, select Include message received from sender. Click OK.
9. Type a subject line and message in the appropriate fields, for example:
   Subject: On Vacation
   Message: I will be away from August 2 to August 9. I will reply to your message when I return.
10. Click OK > Save. Verify that the rule has a check mark next to it, indicating that it is enabled, and click Close.

Students, faculty & staff using eCampus to access GroupWise:

1. Log in to eCampus with your username and password.
2. Click the Email tab and select GroupWise.
3. After GroupWise opens, select Options at the top right.
4. When the Options window appears, click the Rules tab on top.
5. After Type choose Vacation, then click Create.
6. Enter a name for your rule (e.g., "Vacation rule").
7. Enter the subject and your message. For example:
   Subject: On Vacation
   Message: I will be away from April 2 to April 9. I will reply to your message when I return.
8. When you are finished click Save.
9. Verify that the rule has a check mark next to it, indicating that it is enabled, and click Close.

1. Click Tools > Rules.
2. Click the rule you want to enable or disable.
3. Click Enable or Disable.

An enabled rule has a check mark in the box
x
Q: How can I deactivate the vacation rule in my email?
A:
Faculty & staff using their desktop client to access GroupWise:

1. Open GroupWise email.
2. Go to Tools then Rules.
3. Uncheck the box next to your vacation rule and click Close.
4. Your vacation rule will now be turned off. The next time you’re going on vacation, simply go to Rules, click on the vacation rule name, choose Edit and update your message, then enable the rule again. 

Students, faculty & staff using eCampus to access GroupWise:

1. Log in to eCampus with your username and password.
2. Click the Email tab and select GroupWise.
3. Select Options at the top right.
4. When the Options window opens, click the Rules tab on top.
5. Uncheck the box next to your vacation rule and click Save.
6. When you get see the "Rules activate status saved" message, click Close.
7. Your vacation rule will now be turned off. The next time you’re going on vacation, simply go to Rules, click on the vacation rule name, edit your message, Save and then enable the rule again.

Q: What happens when I delete an email message in GroupWise?
A: When you delete email messages, they go directly into the trash bin. Trash is automatically emptied 180 days after you delete it. To manually manage it, or to set a shorter time, follow the steps listed below. Please keep in mind that emptying the trash removes items in the Trash from the system.

1. Click Tools > Options.
2. Double-click Environment > click the Cleanup Tab.
3. Click the Automatic After button in the Empty Trash group box then specify the number of days between automatic deletions.
4. Click OK. 

Q: How do I automatically spell check my email messages in GroupWise prior to sending them?
A:

1. Click Tools > Options
2. Double-click Environment.
3. Click Check Spelling Before Send
4. Click OK.

Q: What are some keyboard shortcuts in GroupWise?
A: You can use a number of shortcut keys in GroupWise that can save time when you perform various operations. The table below lists some of these keystrokes, what they do, and the context in which they work.

Q: How do I create new folders under my cabinet in GroupWise?
A: To create a folder:

1. Click the Folder List, then click File > New > Folder.
2. To create a folder that only you can access, make sure Personal Folder is selected. Click Next.
   To create a folder that others can access, click Shared Folder > click Next.
3. Type the name and description for the new folder.   
4. Click Up, Down, Right, or Left to position the folder where you want it in the Folder List. Click Next.
5. If you are creating a personal folder, specify the display settings for the folder.
6. If you are creating a personal folder, click Finish. Skip the rest of the steps.
   If you are creating a shared folder, click Next. Go to the next step.
7. In the Name box, start typing the name of a user.
8. When the user's name appears in the box, click Add User to move the user into the Share List.
9. Click the user's name in the Share List.
10. Select the access options you want for the user.
11. Repeat Steps 7-10 for each user you want to share the folder with.
12. Click Next.
13. Specify the display settings for the folder.
14. When you're done, click Finish.

Q: How do I add more columns in GroupWise?
A: By default, GroupWise has several possible column headings that it does not display. You can choose to add any of these column headings and their contents by following the steps below:

1. Right click on any column in your inbox.
2. Left click on More Columns.
3. Choose the column you would like to appear in your inbox from the available columns list on the left.
4. Then click Add. It will then appear on the right side under Selected Columns.
5. Click OK.

Q: How do I save my GroupWise emails forever?
A: In order to keep your email messages forever you must set up an archive on the server.

1. Click Tools > Options.
2. Double-click Environment. Click the File Location tab.
3. Specify the location of your archive directory in the Archive Directory text box. (H:\archive\)
4. Click OK.

To archive an item:
Right-click the item, then select Move to Archive.

To see archived items:
In the Main Window, click File >Open Archive.

To automatically archive items in your Mailbox:

1. Click Tools > Options.
2. Double-click Environment. Click the Cleanup tab.
3. Select Auto-Archive After for the item type you want.
4. Specify the number of days after the item is delivered or completed that you want it to be archived.
5. Click OK.

To remove a file from an archive:

1. Click File > Open Archive.
2. Click the item you want to remove> Actions > Move to Archive.
3. Click File > Open Archive to close the archive and return to the Main Window.

Unarchived messages are returned to the folder from which they were archived. If the folder has been deleted, GroupWise will create a new folder.

Q: What do I do if I receive an email containing an attachment that I believe is a virus?
A: If you receive a suspicious email with an attachment and believe it is spam or a virus, DO NOT open the attachment. Simply delete the email or forward it to blacklistme@adelphi.edu. Additionally, the best way to detect and avoid viruses is by practicing due diligences. Shutting your office computer down at the end of the day is the best thing you can do, as we update antivirus software with each login.

Q: How do I use the "send to" command?
A: To use the send to command to send an attachment via GroupWise, follow the steps below:

1. Locate the document you wish you send via GroupWise.
2. Right click on the document.
3. Once you see the drop down menu, click on Send To command.
4. After clicking on the Send To command, choose GroupWise Recipient.
5. Once you have selected a GroupWise recipient the Mail To box will appear along with the document.
6. Type in the recipient’s address and the message, then select Send if the document is already open.

The way to send the document by email as an attachment is to save all changes to the document

1. Click on the File command.
2. Then, Send to: Mail Recipient as attachment.
3. Finally, type in the recipient’s address and your message.
4. Click the Send command.

Q: How do I pre-specify a time for an email to be sent while I am on vacation or out of the office?
A: To delay the delivery of one item:

1. Create the message
2. Click File > Properties.
3. Under the send options, check the Delay Delivery box and in the text box, specify how many days later you want the item delivered.

1. Start GroupWise
2. Right-click the Cabinet icon to display a drop down menu
3. Select New Folder
4. Click the Next button.
5. In the Name: text entry box, enter: Bulk. The name you enter here is important to remember for when you set up the filter rule later.
6. Click the Next button.
7. Click the Finish button to create the folder.

You should now see the main GroupWise window. If the plus symbol (+) appears next to the Cabinet icon, click the plus symbol once to expand the cabinet and display folders in it. You should see a Bulk folder in the folder list.

Once you have created the Bulk Folder:

1. Go to Tools > Rules. A new window will appear.
2. Click the "New" button to display the New Rule window.
3. In the Rule name: text box, enter a name for the rule, e.g., Bulk, Spam, Junk. Under the Item Types: menu, single-click the box next to the Mail label.
4. Click the Define Conditions button.
5. Select Subject from the menu.
6. Select the Begins with item from the second button.
7. In the text entry box, enter BULK
8. Click the OK button to return to the New Rule screen.
9. Click the Add Action button and select the Move to Folder menu option.
10. Unless you can already see the Bulk folder (or whatever you named the folder you created), click the plus symbol beside the Cabinet icon to display the Bulk folder.
11. Single-click the box to the left of the Bulk folder icon.
12. Click the Move button to approve the changes and return to the New Rule window.
13. Click the Save button to save this newly defined rule.
14. Click the Close button to close the Rules window.

Q: How can I ensure that I set up the rule correctly?
A: You should test your rule to ensure it works and that you don't lose any mail unintentionally. Try sending yourself a test message from another email address (using the word BULK at the beginning of the subject line) to make sure it appears in your Bulk folder: When you create your test email, GroupWise should automatically put the email in the Bulk folder.

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Q: Are you running out of disk space? Can't stop your browser from loading an out-of-date page or an image? Does your browser take too long to close?
A: The answer may be to clear your browser's cache or temporary files. Almost all Web browsers maintain a local copy of Web pages and other related items on your disk or memory to speed up reloading of previously visited pages from the Internet. If this is causing problems, try clearing your browser cache as follows:

Internet Explorer:
Internet Explorer 7

1. Once your browser is open, click the Tools menu and select Internet Options.
2. Make sure the General tab is selected.
3. Under "Browsing History" click "Delete"
4. In the new window, click Delete Files in the Temporary Internet Files section
5. Alternatively, clear your cache for just the current page you're visiting. Press and hold [Ctrl] on your keyboard, then Press [F5] or click on the Refresh button (square button on the toolbar with opposite-facing arrows).

Internet Explorer 6

1. Once your browser is open, click the Tools menu and select Internet Options.
2. Make sure the General tab is selected.
3. Click Delete Files in the Temporary Internet Files section and click OK.

Firefox:
Firefox 1.5 / 2.0 / 3.0

1. Once your browser is open, click the Tools menu and select Clear Private Data.
2. Remove checks from everything except cache. Leave cache checked.
3. Click Clear Private Data Now.

Firefox 1.0

1. Once your browser is open, click the Tools menu and select Option
2. Click the Privacy button and select the Cache tab.
3. Click the Clear Cache Now button.

Safari:

1. Once your browser is open, click the Safari menu and select Empty Cache.
2. Confirm the action by clicking Empty in the pop-up window.

Opera:

1. Once your browser is open, select the Tools menu and click Delete Private Data.
2. Click the Details button.
3. If you do not wish to delete cookies, saved passwords, etc., remove checks from them in the list.
4. Press Delete.

Q: How do I increase or decrease the text size in Internet Explorer?
A: You can make Web pages easier to read by changing the text size. If you change the text size, graphics and controls will remain in their original size but the text size will change.

To change the text size of a Web page:

1. Open Internet Explorer.
2. Click the Page button, click Text Size and then click the size you want.

Q: How do I save my Internet Explorer favorites onto my H-Drive?
A: If you would like to save your favorites on your H-Drive:

1. Double Click on My Computer on your Desktop
2. Click on (C :) Drive.
3. In the (C :) Drive, open the folder Documents and Settings.
4. Double click on the Administrator folder.
5. Then right click on the Favorites icon or folder and select Copy.
6. Then, open your H drive and go to Edit > Paste.

Q: How do I minimize all of my open windows at once instead of one at a time?
A: To minimize all windows:

1. Press Ctrl + ESC to bring up the Task Bar.
2. Press Alt + M.

Use this when you need to get back to your desktop in a hurry.

Q: How do I configure Windows XP to show all files?
A: Hidden files and folders will appear dimmed or not visible to indicate that they are not typical items. Usually, hidden files are program or system files that should not be deleted or changed. To display files that are hidden follow the steps below:

1. Double-click on My Computer. On the Tools menu, click Folder Options.
2. On the View tab, uncheck Hide file extensions for known file types and Hide protected operating system files.
3. Then, under the Hidden files folder, click Show hidden files and folders.
4. If you see a warning message, click Yes.
5. Click Apply, then click OK.

Q: How can I easily access the programs I use most frequently?
A: Add a Quick Launch toolbar in Windows XP.
By default, Windows XP does not show the Quick Launch toolbar. To enable it:

1. Right click on an open area of the toolbar.
2. Select Toolbars.
3. Select Quick Launch.
4. Add the programs that you use most often. 

Q: How do I keep my computer's desktop area clean?
A: If you're a computer pack rat, chances are your Windows desktop is cluttered with unused or old shortcuts. You can clean up your desktop by using the Desktop Cleanup Wizard or by arranging your icons in a more organized fashion.

Using the Desktop Cleanup Wizard (Windows XP only):

1. Right-click on your desktop.
2. Select Arrange Icons By/Run Desktop Cleanup Wizard.
3. The first screen of the Wizard will pop up. Click Next.
4. Check the boxes of the shortcuts that you no longer want on the desktop.
5. The unwanted icons will then be put in the Unused Desktop Shortcuts folder. You can restore the icons later if you need them.

Q: How can I rearrange my desktop icons into folders?
A:

1. Right-click on the desktop.
2. Go to New > Folder.
3. Type a name a name for the folder and press the Enter key on your keyboard.
4. Click and drag your icons into the appropriate folders.

Q: How can I make the icons on my desktop larger or smaller?
A:

1. Right click on the desktop and choose Properties.
2. Select the Appearance tab and click the Advanced button.
3. Under Item pick Icon from the drop-down list.
4. Under Size, use the arrow keys to make the icons bigger or smaller. (You can also type in a number.)
5. Click Apply to make the changes. Repeat the process if you still don't like the way the icons look.

You'll also notice Font and Size. This is where you can change those settings. However, a font that is too large may overlap onto another icon.

You can also change the spacing of the icons.

1. Under Item select Icon Spacing (horizontal) or Icon Spacing (vertical).
2. Choose a number that is slightly bigger than your icon size and it will automatically adjust the space.

Q: How do I create a shortcut on my desktop?
A:

1. Go to the Start menu.
2. Go to Programs.
3. Locate the desired program on the Start menu.
4. Right click on the Program and go to Send to > Desktop (create shortcut).

Your new shortcut will now appear on your desktop.

Q: How do I use the "Show Desktop" feature in Windows?
A: Have you ever needed to locate a file or program from your desktop when you had several windows open, but did not want to minimize each window individually? The Show Desktop feature allows you to minimize or restore all open programs so that you can easily view your desktop. To use this feature, click Show Desktop on the Quick Launch toolbar.

This will minimize all open windows so you can view your desktop.

Q: What is a thumbs.DB and how can I remove it?
A: Have you ever been looking for a file on your computer and you keep seeing Thumbs.DB but you're not sure what this file is or where it came from? You delete the file and it reappears the next time you reboot. 

That's because when you're viewing a folder with the Thumbnail view, Windows XP creates a Thumbs.DB file. This is a cache of the current pictures in that directory.

If you want to turn this feature off and save a little disk space, here is what you can do:

1. Right click on Start and left click Explore.
2. Go to Tools, then Folder Options, and choose the View tab.
3. In the first section under Files and Folders check Do not cache thumbnails. Click OK.

Now you can search for the Thumbs.DB files on your computer and remove them. Once you reboot, the files are no longer created.

Q: What is the Windows Logo Key on my keyboard for?
A: The Windows logo key on your keyboard does more than just open the Start menu. Hitting the key once opens the Start menu, but if you hold down the Windows logo key and hit:

D - minimizes the open windows (hitting it again reopens all the windows)
E - opens Windows Explorer
F - opens the File Search window
R - opens the Run window
U - opens the Utility Manager

Q: How do I set a default printer?
A: Your computer prints to your default printer each time you select Print from the File menu or click on the Print icon.

To set your desired default printer:

1. Left-click on the Start menu icon of your desktop
2. Select Settings, then Printers and Faxes.
3. Right click on the desired printer and select Set as Default Printer.
4. A check mark will appear next to the printer icon.

Q: How do I cancel a print job?
A: To cancel a print job, follow the steps below:

1. Left-click on the Start menu icon of your desktop.
2. Select Settings, then Printers and Faxes.
3. A window will appear listing all of your printers. Choose the printer that you sent the print job to by double clicking it.
4. The job that you would like to cancel should be displayed. Right click on the document and then click Cancel.

Q. How do I scan my PC for viruses?
A: It is very important to scan your computer regularly to ensure that you do not have viruses. Viruses are dangerous and can use all available memory, bring the system to a halt, or even transmit themselves across networks.

1. Click Start in the lower left corner of your screen.
2. Select Programs. On the Programs menu, select Symantec Client Security.
3. You will then have the options of what you want to scan. Choose Custom Scan.
4. Select the drive you would like scanned, for example, your C drive. Left click the box next to the drive until a check appears.
5. Click Scan.

Q. How do I change the Novell username when trying to log into my PC?
A: Most computers on campus have the Novell client installed. This is to protect your computer from possible intrusion. It prevents anyone from signing in to your PC and making unwanted changes. If someone else logs in to your computer with their information, they may have changed some context settings. To change this back to your information, follow the listed steps below:

1. On the startup login screen, move your mouse to the username text box. Delete the username that appears and replace it with your username.
2. Then hit the tab button on your keyboard and type your password.
3. Next click on the Advanced button and change the context to your building.
   This can be done in two ways. The first is to click on the down arrow and see if the context is listed. The other way is to click on the context button. On the right hand side of the context box and select your building from the list. Then press OK.
4. Now you can press OK to log in to the PC.

Q: How do I copy an active window or screen contents?
A: To copy an active window or screen contents for view at a later time, please follows the steps below: 

1. Press Alt + Print Screen to copy an active window.
2. To copy the entire screen as it appears on your monitor, press Print Screen.
3. To paste and print this image:
   • open Microsoft Word
   • position your cursor where you want to paste the image
   • go to Edit command on the menu
   • click on the Paste option.

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Word

Q: How do I create templates in Word with preview images?
A: Have you ever had a document that you use frequently that you would like to make into a template that is easy to use over and over again?

Word lets you create your own template by starting with a blank document and adding the text and graphics that will appear each time you use it. This feature is helpful when using standard documents like fax forms and memos.

1. After you finish editing it, go to File > Save As.
2. From the Save as Type drop-down, choose Document Template (*.dot), and enter a name for the template. Word automatically saves the template in your default template folder.

To create a document from an existing template:
Choose File > New, then on the New Document task pane, choose from different sources of existing templates. A new image will appear in the Preview box.

To save the template with a preview image that you can view when selecting the template later, use File > Properties and place a check mark next to Save Preview Picture.

After you finish editing it:

1. Go to File > Save As.
2. From the Save as Type drop-down, choose Document Template (*.dot), and enter a name for the template. Word automatically saves the template in your default template folder. 

Q: How can I quickly change the format of a word in Microsoft Word?
A: To quickly format a word in Microsoft Word, put you cursor in the middle of the word (Example "wo|rd"), press either a shortcut key like Ctrl + B for bold, Ctrl + I for italic, or Crtl + U for underline.

Q: How do I know if my Microsoft Office & Mac Documents are compatible?
A: Do you share your documents with users of other versions of Office for Mac or Office for Windows? Have you sent a document to a colleague only to find out, that the graphics or fonts in your document didn't display correctly when opened? Now you can check for it.

With the new Compatibility Report feature in Microsoft Office, you can check documents that you create in Word, Excel, and PowerPoint for compatibility with other versions of Office programs to ensure that your documents look the way you want when they are opened.

Compatibility Report checks for compatibility of your documents when you do any of the following:

Open a document: By default, when you open a document, Compatibility Report checks automatically for compatibility with Office 97 through Office 2004.

Work on a document: Compatibility Report checks for compatibility while you work in Word, Excel, or PowerPoint. You can check the compatibility of a document against specific versions of Office by going to Check Compatibility and clicking the version of Office on pop-up menu.

Save a document: When you save a document for the first time, or when you click Save As on the File menu, Compatibility Report alerts you to compatibility problems by displaying a message to check the Compatibility Report button in the "Save As" dialog Box.

If an issue is found, the toolbox button is "lit", and you can click it to open the Compatibility Report window and review the issues.

In some cases, Compatibility Report is not able to scan the entire document for issues. To ensure that all the content in your document is checked, click Recheck Document in the Compatibility Report window.

Q: How do I create a password to open or modify a Microsoft Word file?
A: Have you ever created a document that contains confidential information that should not be seen by others? You can use the Microsoft Word feature that requires a password to open or modify a specific file.

1. Open the file.
2. On the Tools menu, click Options and then click Security.
3. Type a password in the Password to open box, and then click OK.
4. In the Reenter password to open box, type the password again, and then click OK.

Please note that you should use strong passwords that combine upper and lowercase letters, numbers, and symbols, such as "Y6dh!et5." An example of a weak password would be "House27." However, use a strong password that you can remember so that you don't have to write it down.

Q: How do I work on two separate sections of a document at the same time?
A: Do you ever have to edit a large Microsoft Word 2003 document? It may be time-consuming and confusing to jump back and forth between the different sections that you are editing. The solution is to split the document into two windows so that you can work on two sections simultaneously.

1. Open a document for editing.
2. Choose Window then Split.
3. A horizontal dividing line will appear in the middle of the screen. Move your mouse to move the split line up or down, and press the left mouse button to set the split.
4. Your document will now appear in two separate windows. You can switch between the two windows and move around in one window, and it will not affect the cursor in the other window. However any changes that you make in one window will affect the other window since both windows contain the same document.
5. When you want to delete the two windows and return to the complete document, choose Window then Remove Split.

Q: How do I make my icons larger in MS Word?
A: If you are having trouble seeing the icons in the Windows XP toolbar in Microsoft Word, such as the disk to save documents, the printer to print documents, etc. you can make the icons larger.

To do so:

1. Choose Tools, then Customize.
2. When the Customize multi-tabbed dialog box appears, choose Options.
3. Check Large icons. You will immediately see that the Microsoft Word XP toolbar icons have gotten bigger.
4. If you like the size of the icons, click Close, if not, uncheck the box and click Close.

Q: How do you add a hyperlink in MS office documents?
A:

1. Highlight the text you want linked and press CTRL+K.
2. In the Insert Hyperlink dialog box, make sure the insertion point is in the Address box.
3. Start your browser, and open the Web site you want to link to.
4. Switch back to the Office document. The Web site address will automatically appear in the Insert Hyperlink dialog box; there's no need to type it in or copy and paste from your browser.
5. Click OK. 

Q: What if you are working on a MS Word document and you need to insert a trademark, fraction or copyright symbol?
A: Follow these easy steps:

1. Click on Insert > Symbol.
2. Select a font type.
3. Pick the symbol you want to use and click on Insert.
4. Click on Close to finish.

Q: Have you ever received a Word document that contains dozens of font styles and sizes, and then been asked to make it consistent? Or you've put together a long document from smaller documents that other people have worked on? Or just accidentally wound up with too many different formats in the same document?
A:

1. Highlight the text you want to examine or reformat.
2. Click on Format menu, select Reveal Formatting.
3. Now pick on of the options below:
   1. To change any formatting properties, click one of the underlined commands from within the task pane and then change any options you want in the dialog box that appears.
   2. To determine the formatting source, such as whether the formatting comes from a style, select the Distinguish style source check box.
   3. To show formatting marks, such as paragraph marks and tabs, select the Show all formatting marks check box.
   4. To format a text selection like the text that surrounds it, select the text. In the selected text box, click the arrow, and then click Apply Formatting of Surrounding Text.
   5. To view a feature-by-feature comparison of your text selection with another block of text, select the Compare to another section check box and then select another block of text.

Q: Have you ever been concerned with the layout of your MS Word document, when occasionally you'll want to keep a letter or résumé on a single page or compress other data into a prescribed space?
A:

1. Open up the file your want to make the adjustment too.
2.  Highlight all the information that you want to fit on one page.
3. Click on the File> Page Setup.
4.  Under the Scaling section select Fit to 1 page wide by 1 tall.
5. To check that the document appears the way you want it, click on Print Preview.
6. To print, click the Print button.
7.  Click OK to finish.

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Excel
Q: Did you know you can wrap text in Excel?
A: If you want text to appear multiple times in a cell, you can format the cell so that text wraps automatically.

1. Select the cells you want to format.
2. On the Format menu, click Cells, and then click the Alignment tab.
3. Under Text control, select the Wrap text check box, and then click OK.

Q: Have you ever had an Excel document that you wanted to view or print on a specific number of pages? Did you ever need to print out an Excel document with fewer pages, making it easier to use?
A: Here's what you do:

1. Click the worksheet.
2. On the file menu, click Page Setup, and then click the Page tab.
3. Under Scaling, click Fit to. In the boxes next to Fit to, enter the number of pages upon which you want your document to print.

Q: How do I protect confidential data in Excel?
A: You do not need complicated security features to protect your confidential data on Excel spreadsheets. When you save an Excel document, simply add a password option. Then only you can open the document again.

To save a workbook with a password:

1. Select File, Save As.
2. From the Tools drop-down list, choose General Options.
3. In the Save Options dialog box, type the password you want to use. Click OK. Don't forget: passwords are case sensitive.
4. Type a filename for your document and click OK.
   

Q:  I have an Excel spreadsheet with column headings. I need a way to scroll down the rows, but still see the column headings. How can I do this?
A: If you need to see the first column (column A) and first row (row 1) even after scrolling, you could try freezing the pane in Excel. To do this, open your Excel spreadsheet.

1. Click on the row and/or column below where you want the split to happen.
2. Go to Window > Freeze Panes.
3. To unfreeze, go to Window > Unfreeze.

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PowerPoint
Q: Have your ever wanted to save paper without printing 20 or more slide-by-slide Power Point Presentation?
A: You can specify the number of slides per sheet and fit up to 9 slides per page:

1. Go to File >Print.
2. Under the print what option, change to handouts and then choose the number of slides per page.
3. Click OK.