- Facilitate the use of current and evolving computing technologies;
- Enhance our classrooms so that we offer the ultimate teaching and learning experience;
- Provide our administrators the technology and inventory to accomplish Adelphi University’s goal of aiding to produce world leaders in Business, Education, Health, Sciences, and the Arts.
We work to resolve reported issues, and assist the user in maximizing his/her use of technology applications and/or equipment. A Help Desk representative will create an issue in our work order system to record and track the status of your request. Should the representative not be able to immediately resolve your issue, he or she will assign the ticket to the appropriate Information Technology group to aid in the solution.
To advance the skill set of staff and faculty, we offer workshops on topics such as the Microsoft Office Suite, AU Gmail, File Management, and Information Security. We've also created Manuals and Video Tutorials on a variety of topics for use at your convenience.
We offer Peer-to-Peer training for Adelphi students who seek to enhance their basic computer skills. The Help Desk is also heavily involved in the creation of the technology content of the FOrE classes given to all freshmen.
The Help Desk works in partnership with all members of the Adelphi community, preparing them with new technology and the ability to use those tools in teaching and learning. We research, forecast, and plan for changes that happen in the IT world to maintain the university’s history of success.
Contact Us
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Whether you're a student, faculty member, or part of the University's administration and staff: Dial 3340 from an on-campus phone Or 516.877.3340 from off campus |
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| By Email: | helpdesk@adelphi.edu Note: To expedite your request for support, please include the full name of the contact person, phone extension, building and room number, department, and a full description of the problem, including error messages and type of equipment/software used. Incomplete information will slow down our ability to help you. |
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Adelphi's IT Help Desk is available on the second floor of Swirbul Library during the operating hours below:
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| Online: | Submit a request to IT or review the status of an existing request using the Footprints Work Order System. | ||||||||
Meet the staff of Adelphi IT
